2/16/2021 | Trams Back Office Known Issues
Number	Product	Component	Summary	Workaround
52757	TBO	Backup/Restore	Cannot backup database when IB Client = 11 and IB Server = 12
54213	TBO	CC Merchant	Print Invoice: Remarks for the Payment Applied to Invoice is displaying the failed CC Merchant Reconciliation transaction instead of the Authorized transaction (which is the last Charge item in the Changelog).
55792	TBO	E-mail and Merge to E-mail	email compose window not displayed when emailing TBO report
54653	TBO	General Ledger	General Ledger | Journal Entry: Import from File not importing REMARK header data (must be named REMARKS to import)	Edit the import file to rename header column as REMARKS.
55682	TBO	General Ledger	General-Ledger | G/L Account Reconciliation: Refresh button does not return new data
55685	TBO	General Ledger	EOP and G/L Recon randomly prompts error - Cannot perform this operation on a closed dataset	Restart of Trams Back Office program appears to alleviate the error temporarily.
56021	TBO	General Ledger	[Performance] Screen freezes during G/L account reconciliation
52833	TBO	Global Defaults/Agency Settings/Setup	Certain special fonts do not correctly appear when added to check writer setups	Special characters will show correctly if printed directly from the dialog, rather than printed from the preview window.
53723	TBO	Global Defaults/Agency Settings/Setup	When Check Design uses other font than Courier then JE amounts are displayed not in line when printing Checks
53828	IC/Host Export Utility	IC/Host	IC/Host export utility: “List index out of bounds (-1)” error when running export.exe from Task Scheduler with parameter -hosttoic or -ictohost
53924	TBO	Imports/Exports	Payments | Import: TACS booking with incorrect Confirm number (or equals "0") is matching to an incorrect Trams booking that has same partial Confirm No	Modify the record in the TACS file to the correct matching Confirm Number (instead of zero).
53435	TBO	Installation	TBO Update File: "You do not have sufficient access to uninstall Trams Back Office." message uninstalling updated TBO workstation
47405	TBO	Interface/Processing	Worldspan TVL-we are not reading the *PN entry for pax name association at booking level
50517	TBO	Interface/Processing	Amadeus Amtrak interface format change causes rail segment to be ignored
52498	TBO	Interface/Processing	Interface | Apollo exchange tax codes NOT in the new ticket should be dropped, and in addition tax code in the original ticket GREATER than the new ticket should also be dropped
53100	TBO	Interface/Processing	Flown Carrier and Itinerary codes in the bookings displayed as dashes when system short date format= dd-MMM-yy	Set a different system default Short Date format (for example M/d/yyyy).
53247	TBO	Interface/Processing	Interface | Sabre: Comm GST/HST tax in a service fee BSP booking incorrectly imported [should override the GST on commission]
53297	TBO	Interface/Processing	Interface: Intl Hotel vendor profile incorrectly imports Country code into the State field instead	Manually update to correct State and Country fields when prompted to Create New Vendor profile.
53344	TBO	Interface/Processing	Interface | Sabre EMD imports Client payment's FOP as Cash (instead of Check)
53349	TBO	Interface/Processing	Last processed error msg and timestamp are not displayed when re-processing interface records
53601	TBO	Interface/Processing	Interface | Amadeus: No Match On Client Interface ID not reading the AIAN as I/F ID (displays empty brackets instead]	If customer is on AIR level 207, move them back to 206.
54398	TBO	Interface/Processing	Amadeus interface imports the wrong Fare amount for ticket with multiple rates
54536	TBO	Interface/Processing	Interface | Amadeus: Group Name is imported instead of Traveler Name for an EMD booking
54609	TBO	Interface/Processing	Interface | Download | Apollo: Invalid void MIR causing the download utility to lock up
54923	TBO	Interface/Processing	Interface | Apollo: No Ticketing Agent displayed on invoice when there are multiple SA lines
55007	TBO	Interface/Processing	Interface: No Match On Vendor Name/Interface ID [] is incorrectly prompted when processing HU Update [due to an accounting remark which should be ignored in an Itin Update]	Select any vendor to continue the Interface process.
55019	TBO	Interface/Processing	Interface | Sabre: Hotel CommTrack booking imports incorrect [CR] Confirmation Number
55022	TBO	Interface/Processing	Interface | Apollo Exchange importing a negative commission
55028	TBO	Interface/Processing	Worldspan interface currency issue when interfacing a hotel with an ROE- entry where the local currency is USD but the country is not US.
55150	TBO	Interface/Processing	Interface | Process: Print Invoice checkbox option set prompts an error at the end of the process: Error Saving Download: validation error for column IF_TYPE, value "*** null ***"	Print the invoice via Invoice Query or the Reports menu.
55205	TBO	Interface/Processing	Interface HU Update (with UU updates) not retaining UDIDs when original booking is voided and re-added as a new booking	Update original "UD" ad "UU" for UDID values to be included in the new added bookings.
55384	TBO	Interface/Processing	Interface | Worldspan - Option to Read Ticketing Agent not reading SA- override to update and import additional agents
55458	TBO	Interface/Processing	Interface | Amadeus MCO service fee captured incorrect commission (as the percentage rate instead of the amount)
55515	TBO	Interface/Processing	Agent commission in a Refund invoice (from an imported IC Host file) is incorrectly interfaced as a negative amount
55554	TBO	Interface/Processing	Amadeus | Interface: Processing not reading Vendor Name, Address, and Communications correctly with the no profile match [due to invalid character between SI- and SF-]
55559	TBO	Interface/Processing	Interface | Apollo: T-EU email format incorrectly converts // into an underscore instead of the @ symbol	For the T-EU email format use the * character (instead of //) to convert as the @ symbol.
55722	TBO	Interface/Processing	Interface | Download: Worldspan exchange ticket importing incorrect tax amount
55783	TBO	Interface/Processing	Interface | Apollo: UU remarks should NOT automatically generate as an Itin Update [requires -J option + HU header flag]
56010	TBO	Interface/Processing	Interface | Amadeus: Refund invoice querying the wrong booking if there are duplicate ticket numbers	Purge the old invoices so there are no duplicates.
56013	TBO	Interface/Processing	Interface | Worldspan: Override remarks incorrectly read as the 2 letters "PP" code for a partial payment	Do not include "PP" text in the remarks override other than for Partial Payments.
55177	TBO - Canada	Interface/Processing	Interface | Sabre: Comm QST not correctly captured in booking when *GQD override is used
52552	TBO	Invoice	Edit Invoice: Deleting a booking automatically highlights the 1st item in the list afterwards instead of the next item down the list
55053	TBO	Invoice	When sale and refund invoices have the same number, only 1 invoice is saved when both invoices are selected and saved in preview screen
55523	TBO	Invoice	Unvoid booking makes application crash with no error	Create a copy of the voided booking to add a new open booking.
53505	TBO	Miscellaneous	Help | Check For Updates returns "No Updates Available" when there's a (minor) update available	Add a -forceupdatecheck in the command line of the TBO shortcut and login again to check for auto update, or download TBO Update File from the website.
52966	TBO	Payment	Modifying the Bank Acct in an existing payment (added via Payment Import) to a different bank of the same currency code incorrectly prompts the message "Bank Account Currency Must Match Currency Used When Payment Was Created"
53126	TBO	Payment	Clicking the Refresh button in the CC Merchant Reconciliation window does not display the updated CK/CC/Ach expiration date previously modified in the Edit Payment window.
53646	TBO	Payment	Invoice Printing: Payment remarks displays failed status after correcting CC number
53715	TBO	Payment	Invalid check numbers assigned to ACH payments when changing payment method
55300	TBO	Payment	Bank Account is incorrectly updated when viewing the payment directly from a booking (if user login does NOT have permission to the same assigned bank account)
55302	TBO	Payment	Payment Branch is incorrectly updated when viewing the payment directly from a booking (if user login does NOT have permission to the same assigned Branch)
55303	TBO	Payment	Profile Branch is incorrectly updated to the 1st available branch when viewing a profile (if user login does NOT have permission to the same assigned Branch)
55304	TBO	Payment	Profile or Invoice Branch is incorrectly updated to the 1st available branch when viewing directly from a linked Activity window (if user login does NOT have permission to the same assigned Branch)
55293	TBO	Payment Import	Payment Import | Onyx incorrectly reconciles a booking with a match only by the (1st 7 characters) of the Confirmation Number, but different Vendor and Traveler name
56041	TBO	Payment Import	Payment Import | Onyx: Import file hangs in loading the records
52974	TBO	Profiles	When adding/modifying agents in profiles, profile information does not load and update button stays greyed out after modifications are made when only 1 agent has been added	Switch tabs, add another agent, or close/reopen profile.
52973	TBO	Query Screens	Payments Query | Advanced | CC/Check/ACH # is equal to query ignores the Payment Date range set for Checks (but no issue with Credit Card payment method)	For check payment method only query for the check number from the Check No. From and To fields (instead of the CC/Check/ACH # field) and this will honor the Payment Date specified.
52989	TBO	Query Screens	Payment Advanced Query: CC/Check/ACH # filter for "Is Not Blank" does not return correct results	Query for all payments and then sort by check number column.
53359	TBO	Query Screens	Unable to query for an invoice using 'Traveler: Contains' query patameter when Traveler Name is longer than 50 char
55489	TBO	Query Screens	New Payment window does not honor some column settings when Print Query option is selected [Submit To and Depart Date]	In order to include all selected columns when using Print Query in a New Payment window, use the Export All Items option under the Print Query menu.
55775	TBO	Query Screens	Invoice Query | Advanced | Traveler Contains query only reads the 1st 50 characters of the BOOKING.PASSENGERNAME field (VARCHAR 255)
48851	TBO	Reconciliation	IAR Reconciliation: Total Fares do Not Match due to mismatch when sale and refund invoices are on the same ARC period in the file
53012	TBO	Reconciliation	Agent Reconciliation | Advanced fields all set to Exclude to query only Agent Adjustments now returns "SQL error code -104 Token unknown - Union"	To include agent adjustments in the query result do not set the Advanced query field for Invoice Adjustments to Exclude.
55083	TBO	Reconciliation	IAR Reconciliation: Total Fares Do Not Match exception message returned for some IAR reconciliation files
55446	TBO	Reconciliation	IAR Reconciliation not recognizing the Resubmit date (only Issue Dates for the default Date Range)	Manually set an Issue Date in the IAR Reconciliation Report back to the original issue date of the ticket.
55581	TBO	Reconciliation	Reports | Invoice | HOT Reconciliation returns error: Invalid HOT File Version (23)	Edit the HOT file with Notepad to modify the 1st line as: BFH0000000101YOWAGE220TEST1903042230CA000001
52858	TBO	Report Generator	Report Generator: Formatting of invoice number to be right-justified and inconsistent use of blank lines make reports less readable
53038	TBO	Report Generator	Report Generator | Field Name inserted | Client/Vendor Remarks can only display the (default size= 30) as maximum characters in the column of the report preview
53092	TBO	Report Generator	Report Generator | Field Name inserted | Ticket/Conf No can only display the (default size= 15) as maximum characters in the column of the report preview
53475	TBO	Report Generator	Report Generator: No prompt occurs that original report is being overwritten after making changes and clicking "Save"
55182	TBO	Report Generator	Report Generator: Fixed CC No and Full CC No are exported via mail merge as masked (if no sort or calculation set)	Go to Build Report to add sort on at least one field, like issue date.
52735	TBO	Reports	Client and Vendor Balance Detail Reports are missing blank lines versus prior version
52917	TBO	Reports	Check Setup: JE remarks greater than ~75-80 characters are truncated when "Journal Entry [6]" field is used
52954	TBO	Reports	Headers/Footers inserted merge field «Profile Group» is not merging the selected Group in a Statement report
52963	TBO	Reports	Sales Activity Detail report displays the summary by travel type chart on a separate page even if not necessary due to space limitations
52992	TBO	Reports	Checks: JE Debit and Credit fields print on the same line rather than two offset lines
53084	TBO	Reports	Batch reports remain open and prevent TBO from being closed when previewed through the report criteria rather than from the batch window	Preview from batch report window rather than from report criteria window.
53198	TBO	Reports	Reports: G/L Reconciliation report for a specified period does not include payments where the posting date was in the specified period and the deposit date occurred in the following period
53514	TBO	Reports	Payments | Reconciliation and Utilities | Setup Print feature should auto-adjust the last column for all columns to display correctly in the preview	Manually adjust to shorten the width of the last column in the screen prior to printing report.
53973	TBO	Reports	Check numbers are not assigned correctly when "Use Continuous Feed Checks" is selected
54426	TBO	Reports	When running the Financial Modeling report, all travel types have an identical Avg Comm % value displayed
54520	TBO	Reports	Report Header/Footer which includes an image does not display image when report is exported to Excel
54941	TBO	Reports	CWT Hand-Off: Carriage break in client remarks causes a line break in the CWT export line	Remove carriage returns before creating the hand-off file.
55224	TBO	Reports	Interface Invoice List report's Client column no longer displays full Client name
55249	TBO	Reports	Reports | Financial Modeling: Revenue Analysis section Comm Per Booking column displays "-92,233,720,368,54" for any travel type with 0 bookings (dividing by zero produces odd result)
53157	TBO	Reports - Core	Reports: Client Summary and Client Statement totals have missing digits and overlap with the text when total is 8 or more total digits (1 million or more)	Issue does not occur when report is printed with wide format.
54695	TBO	Reports - Core	Report | Core | Client Balances Aged truncates the Client Name to 10 characters when run in Summary format with Aging	In order to view client names longer than 10 characters, export the report via mail merge format to view the complete Client Name field.
55105	TBO	Reports - Core	Reports | Core | Client Balances | Aging 30/60/90 performance issue
54335	TBO	Reports - Client	Client Statement reports with client remarks selected and exported via Excel truncate the Ticket No and Department fields (if over 9 digits)
54958	TBO	Reports - Client	Client Statement-Summary report does not display selected UDID
55098	TBO	Reports - Client	Reports | Client | Lists & Labels: All labels are not printed when using cross check from Report Generator
55107	TBO	Reports - Client	Client Activity Report Summary performance issue when status is set to closed (or All ARC/Supplier, Closed CommTrack), and also a profile type is selected.
53632	TBO	Reports - Vendor	Vendor Statement Remarks are printed on a statement report even after removing them	When Statement Remarks window is presented and not all text is removed (e.g. empty line is left or whitespace) then original statement remarks will not be displayed on the report but the text from Statement Remarks window, e.g. empty line or whitespace.
53411	TBO	User Interface	Child window (i.e. Payment or Journal Entry screen) does not appear on the desktop but item available from the Windows menu [possibly hidden from previous 2nd monitor that is no longer attached]	When a window is off screen like this try: Press Alt+Tab to select (bring focus) to the 'hidden' window. Press Alt+Space to display the system menu (the Restore, Move, Size, Minimize, Maximize, Close menu). Press the 'M' key on the keyboard to select the Move option. Press a cursor key (this locks the mouse to the window). Move the mouse to bring the window to the main monitor. Click the left mouse button to release the window.
53430	TBO	User Logins/Permissions	Login password field is not blank after setting Remember Password= unchecked.
53533	TBO	User Logins/Permissions	Inactive Agents are available to choose when creating a reminder
55733	TBO	User Logins/Permissions	Utilities | Setup | User Profile: The Add/Modify Users window under the Menu Items incorrectly displays an "Add/Modify Users" in the Window branch
53476	TBO	Utilities/Tools	Utilities | Setup | UDIDs | Print no longer prints the entire UDID Description
55248	TBO	Utilities/Tools	Utilities | Setup | Groups - "At end of table" error presented when printing very long list of groups
55920	TBO	Utilities/Tools	[UK only] Utilities | Setup | UDIDs - Modify UDID Descriptions returns an error when you Update: validation error for column CREATE_DBGUIDNO, value "*** null ***"
56704	TBO	User Logins/Permissions	Manager user allowed to log in when SYSDBA password entered incorrectly
56876	TBO	Interface/Processing	Errors generated during scheduled task display dialog and cause task to pause
66202	TBO	Reports	Access violation in tramswin.exe. Read of address FFFFFFFF. while generating ARC report
66230	TBO	Invoice	Multiple rows in singleton select error when viewing invoice
66813	TBO	Invoice	Existing IC Marketing Code in an invoice should copy over when you generate a Refund
66857	TBO	Reports	[Cosmetic] Core | Management Summary report shows ARC instead of BSP balance
68080	TBO	Interface/Processing	Interface | Apollo: Exchange (negative) taxes and total fare not calculated correctly
69809	TBO	Invoice	updating Comm Track CC No does not resolve "exception 22 Booking: COMMTRACKCCNOENCRYPT Must Not Be Null For Encrypted Database." message
70109	TBO	User Logins/Permissions	prompt for new password in EUA enabled database with passwords set to never to expires
70115	TBO	User Logins/Permissions	password for alarm connection expired messaged displayed in EUA enabled database with password set to expire in 120 days
71777	TBO	Interface/Processing	Interface Process window slow to display when large number of INTERFACE_MSG records linked to unprocessed items
71778	TBO	Interface/Processing	Disproportionate number of message records created for unprocessed interface records
72667	TBO	Interface/Processing	Sabre Interface did not import tax for the air bookings [when there are MX records matched up to passengers]
72668	TBO	Interface/Processing	Interface Processing schedule task returns error: TDMBaseDatabaseConnection.DataModuleDestroy: Nested Transaction Count = 1
73232	TBO	Query Screens	Invoice Query: Duplicate records displayed when viewed by booking for bookings with multiple agents
74613	TBO	Interface/Processing	Interface | Sabre: HU Itin updates a voided invoice (rather than the duplicate open invoice)
75113	TBO	Interface/Processing	Interface | Apollo exchange ticket should drop (and not calculate) the Tax Penalty (TP) amount from the original ticket
77148	TBO	API via TramsAppServer	"No permission to insert/update profiles" result when creating new profile with appType 0 (TBO) and non-SYSDBA user login
78627	TBO	Interface/Processing	Interface | Sabre: Agent Commission ignored the PNR override amount and incorrectly imported using agent profile default rate instead
80751	TBO	Interface/Processing	Interface | Apollo: Even exchange booking imported as Client Status open (without a payment)
81211	TBO	Reports	Report Generator: CCNoEncrypt field name options result in field not found error	Use Full CC No or another credit card field
86796	TBO	Interface/Processing	Interface | Download utility scheduled task not reading the command line option -NG to ignore CC guarantee	Run the download utility to input the -NG option in the field, then close it. Now when the scheduled task runs the download utility it will retain the -NG option that was set in the UI.
86931	TBO	Reports	Reports | City Pair | Detail: Fare Basis is truncated to 4 characters on report including mail merge
89260	TBO	Interface/Processing	Interface: Read  CF for confirmation number and not BCF in IUR Passive Segment for Hotels
90268	TBO	Profiles	Profile Bank Account information is only masked when the field contains 10+ digits
90383	TBO	Profiles	Masking format is not updated when the Account Type is modified (in profile and traveler/contact payment info)
90387	TBO	Profiles	Profile | Account Info: Users can modify and update account numbers without unmasking the field (resulting in the edited value being saved and encrypted and the original account number information being replaced)
Total
127	items