| Number |
Product |
Component |
Summary |
Workaround |
| 18883 |
CBW |
Activities/Reminders |
Transaction
is Active error related to alarms |
For
sync agencies getting Transaction is Active error, have them switch alarm
reminders from IB Events to Polling. |
| 18952 |
CBW |
Live
Connect |
When
doing a Create New Live Connect, the birth date of some passengers does
not display on the selection screen |
Return
to the profile's family member tab, modify each family member and re-type
the year. Apply the profile and return to the Res Card. The birth date
will now appear on the live connect selection screen. |
| 21301 |
CBW |
Invoice/Itin/Trip
Stmt Format |
Reservations
marked "Invoiced outside of CB" do not appear on Trip Statement |
|
| 26244 |
CBW |
Merge
To Features |
Question
marks are presented instead of bullets when text is copy/pasted from
MSWord to Document Template.Additionally Numbering is not
working |
Workaround
is to paste text copied from Word document into Wordpad or Notepad, and
then copy to the ClientBase Document template. |
| 26913 |
CBW |
Merge
To Features |
Two
paragraphs of text are being bolded when pasted into Document
Template |
|
| 43042 |
CBW |
PNR
Import |
[d]
Fix how multiple Sabre AC lines are read when one AC line does not have a
link to ticket |
|
| 44492 |
CBW |
Managers/Dashboard |
Internet
manager prompts script error "Type mismatch" on a particular website but
NOT in Internet Explorer or Firefox |
|
| 45303 |
CBW |
E-mail
and Merge to E-mail |
When
the same email address occurs in more than one profile, the recipient
receives duplicate emails |
|
| 47074 |
CBW |
E-mail
and Merge to E-mail |
"Dynamic
SQL Error : SQL error code = -104 : Implementation limit exceeded more
than 255 stream contexts" error occurs when using Merge To E-mail from the
results of a Profile Manager Level 3 query that contains four or more
filters. |
Run
a global modify on the query result and add a marketing code to the
profiles, then query for the marketing code using a level 2 query, and run
the merge to email from that query result. |
| 47572 |
CBW |
Managers/Dashboard |
"Dynamic
SQL Error::SQL error code = -104::Implementation limit exceeded more than
255 stream contexts" error running level three query with more than six
filters |
|
| 47937 |
CBW |
Imports/Exports |
Export
feature is not working properly (wrong number of records exported) when
information about Credit Cards is being exported |
|
| 48005 |
CBW |
Res
Cards |
Res
Card traveler list has different names than what were entered when res
card traveler list is viewed after upgrade |
|
| 48082 |
CBW |
PNR
Import |
Only
1 MCO service fee is imported via PNR Import when there are two in the
Sabre PNR |
|
| 48272 |
CBW |
Invoice/Itin/Trip
Stmt Format |
Grey
fields in an invoice document that denote section headers and totals group
in MS Word 2010 are displayed randomly in Word 2013 |
Deselect
the Word 2013 "Show drawings and text boxes on screen" option in the "Show
document content" section of the Advanced options (File | Options |
Advanced), which should prevent the grey field boxes from being displayed
in the document, and the "Print drawings created in Word" option in the
"Printing options" section of the Display options (File | Options |
Display), which should prevent them from showing up in the printed
document. |
| 48542 |
CBW |
Reports |
Performance:
Profile List Detailed report now takes more than twice as long to display
the result preview when TRAVELER/CONTACT.Name field is included in the
query columns |
Remove
any TRAVELER/CONTACT field in the columns of the query result when running
a detailed report. |
| 49246 |
CBW |
Live
Connect |
Data
from first Live Connect reservation import is imported into a subsequent
reservation |
Exit
and restart ClientBase before importing the second
reservation. |
| 49276 |
CBW |
Live
Connect |
Live
Connect with Amadeus Cruise: Pre and Post amount qualifier codes are not
being parsed |
|
| 50183 |
CBW |
Invoice |
View
In Word: invoice display issue in Word when system's Region and Language
setting for "Language for non-Unicode programs" is set to Japanese. The
body of the invoice does not display. |
Change
the Region and Language Setting for non-Unicode programs to English
(United States). |
| 50502 |
CBW |
Res
Cards |
Global
Defaults | User Defined Fields: Duplicate predefined values are allowed
however the Res Card's "Reservation Cycle" dropdown field only includes
one of the duplicates |
In
CBW Primary database remove the duplicates in the User Defined Fields
settings. |
| 50626 |
CBW |
Utilities/Tools |
Dupe
Checker: Performance slow with Current Result in Level 2/3 Query
containing (Communications Entry Contains) and Marketing in the
filter |
Modify
the Level 3 Profile Query to remove the filter criteria (Communication
Entry Contains "@"), then run the Dupe Checker filter on Full Name and
E-mail based on the Level 3 query. |
| 50731 |
CBW |
Managers/Dashboard |
"Dynamic
SQL Error SQL error code = -104 Unexpected end of command." message with
merge to e-mail for current result from level 3 query |
Select
profiles from the query result grid first (i.e., right-click, select all)
and include records: 'selected results ...' in the merge to e-mail
window. |
| 50893 |
CBW |
Managers/Dashboard |
Performance:
Res Card Level 1 query using Res Card Traveler Name and Status criteria
slow to return a result set |
|
| 50917 |
CBW |
Merge
To Features |
Selection
window for document templates is slow to display |
|
| 50981 |
CBW |
Invoice |
Multiple
copy print job [with Collate] processed as single job when printing
invoices |
Print
each document as a separate job. |
| 51093 |
CBW |
Invoice |
Invoice
| Refund: Setting a Trip Balance Due Date on a refund does NOT populate
the Final Payment Info when viewing the booking's Expanded Fare tab in
TBO |
|
| 51146 |
CBW |
Invoice |
Invoice
Report Preview | Print dialogue window incorrectly defaults Print range
setting to Pages from 1 to 1 (even if there are multiple pages in the
report). |
Manually
update the From and To Pages setting prior to clicking OK to
print. |
| 52132 |
CBW |
Managers/Dashboard |
Profile
Manager display issue where 1 record (dated 12/30/1899) is returned
instead of none if PROFILE.Creation Date is added into the
Columns |
|
| 52179 |
CBW
Canada |
Invoice |
Stop
saving card number when debit card FOP is used |
|
| 52195 |
CBW |
Managers/Dashboard |
Queries
beginning with special characters "!" and "&" return extraneous
results |
|
| 52311 |
CBW |
Managers/Dashboard |
Saved
Queries: Automatically trims the intended space at the end of a field
query filter criteria, for example "APT " is trimmed to "APT" when query
is saved. Also impacts marketing codes. |
Go
to Global Defaults->Profile Defaults->Marketing Code, and remove
space at the end of strings in Marketing Code entry on Marketing Code
column. For example, remove space at the end of string (Up to $1,000,
$1,001 to $1,500, $1,501 to $2,500, $2,501 to $5,000, $5,001 to $7,500,
and Over $7,500). |
| 52312 |
CBW |
Managers/Dashboard |
Travel
History Top X Sales Totals query count exceeds Top X Sales Totals filter
criteria |
Count
can be corrected by checking the primary address check box for the
'address type includes (any)' filter |
| 52579 |
CBW |
Invoice |
Error
when invoicing if credit limit prompting is turned on: MainCDS: Field
'CREDITLIMIT' not found |
Turn
off Credit Limit Prompting (Global Defaults | General Setup | Credit
Limiting Prompting). |
| 52604 |
CBW |
Merge
To Features |
Salutation
field is not merged properly for mailers created during Merge to Email
|
|
| 52606 |
CBW |
Profiles |
Travel
history tab taking longer to display results in 4.0 than in previous
version |
|
| 52896 |
CBW |
Global
Defaults/Agency Settings/Setup |
Header/footer
images print incorrectly on statements and itineraries when image is .png
format with a transparent background |
Change
the .png footer image with transparent background (attached) to .jpg image
since they print on white paper. |
| 53039 |
CBW |
Profiles |
Profiles
| Quick View: Modified columns width size of the Traveler Details section
does not stick and resets to default in the Profile Summary view |
|
| 53048 |
CBW |
Invoice |
Itemize
description is truncated rather than word-wrapped when invoice is printed
with Summarize by Description/Traveler option |
|
| 53467 |
CBW |
Managers/Dashboard |
Profile
Manager query very slow on a large database when querying for e-mails and
columns include TRAVELER/CONTACTPRIMARYEMAILTABLE.Comm. Entry |
Remove
the inserted column for TRAVELER/CONTACTPRIMARYEMAILTABLE.Comm. Entry.
|
| 53540 |
CBW |
Inventory |
[Sync
Copy Database] Inventory Query incorrectly returns "No Inventory Records
meet your search Criteria. Do you want a new query?" (when available items
count is less than the current Sold items) |
Click
No on the message prompted to start a new query. Click Inventory again to
query but set the Details | Available query fields from default value 1 to
<blank> with Any Available= <blank>, and these should return
the available inventory. |
| 53549 |
CBW |
Live
Connect |
Airline
Code field on the insurance Live Connect window is not working
correctly |
|
| 53557 |
CBW |
Managers/Dashboard |
Profile
Manager query prompts error "Cannot perform the action, because the
previous action is in progress." when there are no other windows
open |
|
| 53606 |
CBW |
Managers/Dashboard |
Profile
Manager lvl 3 returns incorrect query result when querying by 'Referred
By: Equal to' field |
|
| 53628 |
CBW |
Profile
Import |
Wrong
Traveler phone entry format when using Profile Import |
|
| 53714 |
CBW |
Invoice |
Agent
Remarks and Client Remarks are not showing on an invoice when no defaulted
remarks exist for those fields |
|
| 53762 |
CBW |
Profiles |
Application
hangs after using Profile Query Level 2 with address query criteria and
then clicking dupe check |
|
| 53785 |
CBW |
Miscellaneous |
Increase
the amount of characters allowed in the inventory Itin/Invoice Remarks
field |
|
| 53824 |
CBW |
Profiles |
MainCDS:
Field 'PROFILE_LINKNO' not found. - error displayed when a user issues a
receipt with profile/client number merge fields |
|
| 53986 |
CBW |
Live
Connect |
It
is not possible to enter Agency Number, User Name nor Password for VAX
when the provider's window is not maximized |
Please
maximize the Live Connect provider window before entering
credentials. |
| 54041 |
CBW |
Managers/Dashboard |
Sorting
by Special Date column does not work in Profile Manager |
|
| 54120 |
CBW |
Profiles |
Profile
Quick View | Travel History [Last 15 Purchases] section view has reversed
view where the oldest instead of the newest records are
displayed |
|
| 54220 |
CBW |
Res
Cards |
Service
Provider | Train Details | Description field not saving value (reverts to
blank) |
|
| 54252 |
CBW |
Managers/Dashboard |
Errors
occur when running Dupe Check on queries including Level 2 or Level 3
Travel History filters |
|
| 54323 |
CB
Synchronization |
CB
to CB Sync |
Unapplied Balance
again exists after payment is synchronized to/from the copy database, then
the amount is doubled after the payment is voided |
|
| 54360 |
CBW |
Utilities/Tools |
Re-ordering
Remarks (including Invoice, Trip Proposal, Itinerary, Trip Statement and
Receipt) does not result in saving the changed order when the remark is
moved up (but works correctly when remark is moved down) using the
arrows |
When
re-ordering remarks under Branch settings for Invoices, Trip
Proposals, Itineraries, Trip Statements and Receipts, moving the remark up
will not result in the changed order being saved unless another change is
made, or the Update button is clicked after re-ordering the
remarks. |
| 54364 |
CBW |
PNR
Import |
One
ticket and amounts are not imported when doing PNR import from Sabre,
additionally ticket numbers seems to be wrong after import |
|
| 54367 |
CBW |
Profile
Import |
Profile
import: Marketing Code is not updating for Profiles where code already
exists and for profiles where Global Modified was used to remove the
code |
|
| 54420 |
CBW |
Managers/Dashboard |
Error
occurs when running Dupe Checks with particular combinations of
results |
|
| 54463 |
CBW |
Managers/Dashboard |
Numbers
instead of words are printed for content of Seat Preference column when
query results are printed |
|
| 54582 |
CBW |
Activities/Reminders |
Mailer
does not preserve profile association when created at res card
level |
|
| 54618 |
CBW |
Profiles |
Communication
Description and Referred By links in the New Profile Wizard are not
working |
|
| 54683 |
CBW |
Managers/Dashboard |
Dropdown
calendar is opened outside the application window when application is
opened not in the main display - applies to situation when more than one
monitor is used |
|
| 54684 |
CBW |
Merge
To Features |
Merge
To | Labels: 'Report Cancelled. Click on Exit.' prompted when using Zip
Code + Travel History as query criteria and using more then 4 Profile
Query Level 3 filters |
Create a new Marketing Code for this purpose, run your Level 3 filter, Global Modify the results of this query to this Marketing Code, then run a level 2 filter for the profiles with this Marketing Code, and then print labels for the results of the Level 2 query. |
| 54725 |
CBW |
Invoice |
Partial
payments entered in TBO are not reflected on re-printed invoices in
CBW |
|
| 54736 |
CBW |
Res
Cards |
Comm
GST/HST is being rounded incorrectly in IBCONSOLE (displays correctly in
CBW & TBO) |
|
| 54767 |
CBW |
Utilities/Tools |
Global
Modify will not modify Vendor or Service Provider Commission % to 0% but
instead skips all records |
|
| 54792 |
CBW |
Managers/Dashboard |
Saved
Activity Queries convert blank To Dates to "=" |
Create
a default query with a To Date in the future (Example: 12/31/2050), in
order to see Activities past the default date of today. |
| 54796 |
CBW |
Invoice |
Invoices
with bookings with Itin/Invoice Remarks and a
Payment Due By date show
an incorrect Payment Due By total or
date |
|
| 54848 |
CBW |
Invoice |
Agent
Comm % Rate set while invoicing in CBW does not transfer to TBO |
When
invoicing, click on the More Agents button and and set the Agent Rate,
rather than setting the % Rate value in the regular Invoice
window. |
| 54851 |
CBW |
Invoice |
FOP
Cash invoice does not display the entered Check/CC Number next to "Paid by
Cash" |
|
| 54855 |
CBW |
PNR
Import |
Sabre
PNR Import (via SRW) not importing the Fare Basis in the Traveler Details
for some or all of the Service Providers listed |
|
| 54900 |
CBW |
PNR
Import |
PNR
Import | Sabre (via SRW): Air reservation imports with 0.00 total fare,
however Travelers price amounts imported correctly |
|
| 54988 |
CBW |
Global
Defaults/Agency Settings/Setup |
Global
Defaults | General Setup | Group List performance lag (with over a
thousand group names) |
|
| 55057 |
CBW |
PNR
Import |
GetReservation:
Not a valid integer value error displayed causing all segments to NOT
import into the Res Card |
|
| 55068 |
CBW |
PNR
Import |
PNR
Import | Apollo: Exchange ticket importing the same 2 travelers into the
reservation (each for the original and exchange ticket number) |
Manually
delete the extra passenger with the original ticket # and pricing after
the PNR Import. |
| 55089 |
CBW |
Miscellaneous |
ClientBase
Login and Help | About screens display the program version release as the
<current date> instead of the original create date |
|
| 55095 |
CBW |
Merge
to PNR |
Merge
To PNR | Apollo: Not all selected travelers are merged, returning NO NAMES
error in Apollo or error prompted List Index Out Of Bounds (but works OK
via Clipboard) |
Merge
PNR to clipboard. |
| 55099 |
CBW |
Merge
To Features |
Merge
to Label: Error occurs when inserting Traveler/Contact fields in label
setup |
|
| 55111 |
CBW |
Res
Cards |
Reservation
Cycle and Marketing Source User Defined Fields menus are not sorted
alphabetically (but display alphabetically in the dropdown on the res
card) |
|
| 55122 |
CBW |
Inventory |
Res
Card | Inventory Query window hides behind program when you click outside
the application before it is displayed [appears as performance
issue] |
Click
the program shortcut from the Windows' taskbar to display the hidden
Inventory Query window. |
| 55190 |
CBW |
Merge
to PNR |
Merge
To PNR: Traveler Address rule unselected from the PNR Builder still
includes the rule in the Preview and when you Send to PNR |
Remove
the merged traveler address from the Preview prior to Send to
PNR. |
| 55197 |
CBW |
Imports/Exports |
File
| XML Import: Error "Unknown SAX Vendor" is returned for Travel History
and XML Mailer imports |
|
| 55220 |
CBW |
PNR
Import |
PNR
Import | Worldspan: Reservation Fare amounts doubled than what's listed in
the Traveler's Total pricing |
|
| 55230 |
CBW |
Profiles |
Re-printed receipts do not include remarks from original receipt |
|
| 55262 |
CBW |
Merge
to PNR |
Merge
to PNR | Sabre: Send as one transmission setting NOT merging the PNR
entry= N*AGENCYPROFILENAME§NM |
Turn
off the PNR Setting "Send as one transmission" or merge the PNR Entry
individually. |
| 55355 |
CBW |
PNR
Import |
Sabre
PNR Import via SR360: Agent Remarks are not imported into Res
Card |
|
| 55362 |
CBW |
PNR
Import |
Sabre:
Service Provider Traveler Details not imported (for the Seat No and Fare
Basis) |
|
| 55376 |
CBW |
Installation |
Sabre PNR Plugin
and supporting
files unavailable via auto-update to systems that do not have them |
|
| 55522 |
CBW |
Invoice |
Travelers
with exact same name prints only as one name on the invoice |
Enter
a middle name on a traveler, or both with non-matching names. |
| 55525 |
CBW |
Global
Defaults/Agency Settings/Setup |
[blank
database] Trams.ib has the same default Invoice Report/Page Header merge
fields inserted into the Footer |
Modify
the Footer pages to remove the default merge fields inserted. |
| 55621 |
CBW |
PNR
Import |
Amadeus
PNR Import: same ticket numbers are imported for all reservation
passengers |
|
| 55644 |
CBW |
Profiles |
Improve
slowness in huge databases when opening Agent Profile that has a slow
travel history query |
Disable
the travel history indicator on profiles. |
| 55653 |
CBW |
PNR
Import |
Sabre:
Service Provider Airline is imported with old name from PROFILE_AIRLINE
table instead of pulling from the new Vendor profile name (with matching
Interface ID) |
If
you manually retype the Airline code in the Service Provider the name is
automatically updated by the existing vendor profile name that matches the
Interface ID. |
| 55703 |
CBW |
PNR
Import |
PNR
Import | Sabre: Multiple PNR imports into the same Res Card only adds the
traveler from the 1st import |
Go
to Global Defaults | Res Card Defaults | Default Field Values for Res
Cards to turn on the setting for "Prompt to Match PNR Travelers with Res
Card Travelers". |
| 55705 |
CBW |
Miscellaneous |
Fix
start up screen to reflect version release date instead of today's
date |
|
| 55804 |
CBW |
PNR
Import |
The
vendor profile Alamo Car Rental is displaying the Commission % field as
blank instead of 0.00 (as displayed in TBO). |
|
| 55807 |
CBW |
Activities/Reminders |
Reminder
alarm does not fire when linked to an inactive profile |
|
| 55917 |
CBW |
PNR
Import |
PNR
Import | Sabre 3.0: Segment remarks not imported into Service Provider
Itin/Invoice Remarks |
|
| 55921 |
CBW |
Utilities/Tools |
Profile
Dupe Checker is slow when dupe checking on current results. (large
databases) |
|
| 55948 |
CBW |
User
Logins/Permissions |
Large
databases with large number of user login records can take HOURS to Open a
Group Security record |
|
| 55964 |
CBW |
User
Logins/Permissions |
[EUA
only] Enter New Password window prompts again a 2nd time after entering
the new password, returning a Password Has Been Used Before
message. |
Cancel
the 2nd Enter New Password window prompted, then login to CBW with the new
initial password set. |
| 55996 |
CBW |
Merge
to PNR |
Merge
to PNR: Performance issue where PNR Builder window is slow to display
(around 90 seconds) if profile has hundreds and hundreds of
travelers |
|
| 56014 |
CBW |
Profiles |
Viewing
a profile with lots of travelers slow to open |
|
| 58180 |
CBW |
PNR Import
|
PNR Import error: Invalid Apollo/Galileo XML format (via Smartpoint 9)
|
|
| 70001 |
CBW |
User Logins/Permissions
|
access violation when logging into EUA enabled database when expire period is greater than 90 days
|
|
| 70005 |
CBW |
User Logins/Permissions
|
Unchecking Enable Password Expiration in Login Security Settings for an EUA enabled database does not disable expiration feature
|
|
| 70006 |
CBW |
User Logins/Permissions
|
"Your login/password has expired ..." message not displayed with EUA enabled database
|
|
| Total |
|
|
|
|
| 106 items
|